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Stripe, Twilio, Mailgun, and Friends Shed Light on Support and Team Building

http://www.reamaze.com/resources/7-customer-support-statistics

by vsloo • 13 years ago

15 3 13 years ago

RE

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3

old-gregg• 13 years ago

Wanted to add something: at Mailgun, we always make a point to have a few engineers available to our customers every day. The very same people who've built our message queue, our parsing services, our analytics package, will be answering your questions in case they turn out to be too hardcore for our support team to handle.

Moreover, we invite customers of competing services to reach out to us if they have any email-related complication/issue at work. Will be happy to help.

vsloo• 13 years ago

Thanks to Mailgun again for participating in our interviews! We'll be sure to talk about these points in the book when it comes out.

pla3rhat3r• 13 years ago

Love that Twilio is listed. Their Support Team is great!

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