Show HN: An AI agent covering all first-line hotel and Airbnb communications

by wastemaster • 5 months ago

1 1 5 months ago

I’m the CTO of Polydom.ai. We built Una to fundamentally change how hospitality teams work by automating the entire first line of guest interaction.

Instead of a video or a pitch deck, the agent conducts its own live interview. You can "interview" the candidate to see how it handles operations across phone, web, and WhatsApp in real-time.

Why this matters: Una isn't just a chatbot; she's a digital employee that shields human staff from 100% of routine first-line noise—handling everything from initial booking inquiries to 3 AM guest requests.

Key Facts: * 24/7 First-Line: Fully handles calls, bookings, and guest requests across all channels. * Economics: $1/hour (AI) vs. ~$20/hour (Human staff). * Traction: Already running operations at properties like LeeGardens Orlando (135 rooms) and The President Hotel (142 rooms). * Deep Integration: Connects directly with PMS platforms like Mews, Apaleo, Clock, Guesty, and Hospitable.

I'm curious to hear feedback on the conversational quality and the shift toward autonomous first-line operations.

Show HN: An AI agent covering all first-line hotel and Airbnb communications

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