An Open Letter to Tim Cook and Apple

http://matthewmcmillion.com/rmbp-open-letter/

by mcmillion • 14 years ago

7 7 14 years ago

lowboy2• 14 years ago

It's things like this that come to mind whenever someone speaks about how Apple really cares about their customers and making their lives better. They're a technology company. They care about money.

mcmillion2• 14 years ago

I completely agree, but they're still in the business of selling a product. If that product is defective, and they continually belittle customers, eventually they'll be making less money.

Even if all they care about is money, it's still in their best interest to care about the customer if they want to continue making that money.

VeejayRampay• 14 years ago

Not if you're selling a brand and not a product. They're at that point now where they can basically sell anything with absolute disregard for quality control.

The little round plastic pads under a MBP I bought about a year ago are falling off, they were just glued.

But they're figured out their audience and they're making billions so bravo.

lowboy2• 14 years ago

Right, but their care about the customer is a means to an end. The way some people talk about it makes it sound like they believe that Apple has genuine care for their customers as an end in itself.

maconvert1970• 14 years ago

Here's a great example of how bad the image retention was on my Macbook Pro with Retina display...before they replaced the LG screen with a Samsung LCd panel.

http://sphotos-g.ak.fbcdn.net/hphotos-ak-snc6/246631_5211445...

An Open Letter to Tim Cook and Apple

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