New CVS App Lets Customers Unlock Cabinets to Pick Up Products

https://www.nytimes.com/2025/01/28/business/cvs-app-pharmacy-locked-cabinets.html

by bookofjoe • 1 year ago

5 14 1 year ago

bookofjoe2• 1 year ago

jqpabc1233• 1 year ago

Great! So a thief can install the app, open the cabinet, take multiple items, stuff the extras in his pants and only pay for one.

Problem solved?

o_nate2• 1 year ago

Apparently it takes more than just installing the app. They have to be a registered rewards member. Presumably would be fairly easy for the store to figure out any users who were abusing the system and remove their accounts.

jqpabc1233• 1 year ago

Presumably would be fairly easy

Presumably, it would be fairly easy to catch people stealing --- but they locked everything up and raised their prices instead.

aqme28• 1 year ago

There's no way to prevent all theft short of closing the store. You need to find a balance between preventing theft and allowing people to shop.

IMO the tendency of CVS to lock products up in cabinets has pushed a lot of their customers away.

bookofjoe2• 1 year ago

NYC lost nearly half of all drugstores in past decade — with 10% closing just this year — as shoplifting and crime run rampant

https://nypost.com/2024/12/19/business/nearly-10-of-nycs-dru...

o_nate2• 1 year ago

This sounds like a creative solution if it can work reliably.

paxys2• 1 year ago

Cool, and customers are going to continue to order on Amazon.

kupopuffs• 1 year ago

weird comment, cvs still fills that niche of being local, open late, and literally dealing drugs

paxys2• 1 year ago

For the pharmacy, sure, but if you keep taking the "convenience" part out of convenience store then customers aren't going to keep playing ball.

locopati• 1 year ago

still going to buy much of my prior drug store needs at the grocery store now because the experience has become so terrible... how about hiring enough people to be at the registers and still have people in the store to tell you where something is

New CVS App Lets Customers Unlock Cabinets to Pick Up Products

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