E-Tailer Customization: Convenient or Creepy?

http://www.nytimes.com/2012/06/24/technology/e-tailer-customization-whats-convenient-and-whats-just-plain-creepy.html?_r=1

by pjo • 14 years ago

9 2 14 years ago

nytimes.com

BobPalmer• 14 years ago

I for one would have no problem with this. I'm well aware that the sites I go to will in many cases show custom experiences, just as I'm aware that Google tailors it's ads based on my browsing history.

If I am heading into an online retailer, or searching on the web, I'd much rather see relevant content.

I find this kind of customized experience a lot less intrusive/creepy than, say, having stuff randomly posted to my Facebook timeline, or ads showing up with my implied endorsement to my friends.

twelvechairs• 14 years ago

I think what is overlooked too much here is user choice. If I can say 'I am interested in mens clothes only' that is fine, and I'm happy. If the website makes the choice for me and doesn't clearly show me how to alter this - thats creepy (and they'll probably lose my sale when I want to look something up on my girlfriends laptop).

There is a differnce in shopping (where the user is active) and marketing (where the user is 'targeted') in this regard. Of course there are some parts of clothing websites which are more 'marketing' than 'shopping' but the balance needs to be found.

E-Tailer Customization: Convenient or Creepy?

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