Has the FeeFighters Samurai gateway been shuttered?

https://news.ycombinator.com/item?id=4101870

by vailripper • 14 years ago

4 4 14 years ago

news.ycombinator.com

I spent several days setting up the Samurai payment gateway with a new product I'm building. I ran into a mysterious error, so I submitted a help request. No response for a week now. Their phone number isn't working, no response on twitter, no response over email.

Is anyone else using Samurai? The product looks excellent, but this support is abysmal. I see they were acquired by Groupon on 3/23, perhaps Groupon is dropping the gateway portion?

PythonDeveloper• 14 years ago

They're still accepting accounts... Very odd. Stripe is a lot easier to use, IMHO.

vailripper2• 14 years ago

Yeah - unfortunately my customers will likely have existing merchant accounts setup that they want to use, which Stripe doesn't support.

seanharper• 14 years ago

Hey everyone -- integrating a company after an acquisition is hard. Several of the people who were involved in marketing and customer support left as part of the acquisition, and we needed to spend a few months building up a bigger team, integrating with Groupon, cleaning up some technical debt and increasing the scalability of the product.

Excellent support is important for payments products and it is something we are committed to, but not something that we can deliver at the moment. Thanks for being patient during the integration period.

Sean (co-founder of FeeFighters)

vailripper2• 14 years ago

Do you have an ETA on when you will be able to provide support again? It seems a bit crazy to allow new account registrations when you have no ability to actually support those customers, and there is zero mention of the application status anywhere on the site.

It's a shame, because the product seems great and it fits my needs perfectly, but if support isn't there then I have to move on.

Has the FeeFighters Samurai gateway been shuttered?

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