Cloudflare blocking my IP (2023)

https://community.cloudflare.com/t/cloudflare-blocking-my-ip/542685

by paulddraper • 2 years ago

54 27 2 years ago

community.cloudflare.com

tw04• 2 years ago

What a ridiculous response from cloudflare. They absolutely do have the ability to whitelist an IP address, and asking someone to go to every site that’s protected by cloudflare is so stupid that it’s funny they even suggested it.

“Just go ahead and call the site owners of the 750,000 websites you’re currently blocked from accessing.”

ricardbejarano2• 2 years ago

That response is not from Cloudflare but a community member.

eminent101• 2 years ago

I can clearly see a response from "hafida Cloudflare Team" with a green checkmark next to it.

averageRoyalty• 2 years ago

I don't think you scrolled far enough.

ricardbejarano2• 2 years ago

So?

Like, I get it, a very vocal minority of HN is very much against Cloudflare for perfectly valid reasons, including this risk.

But the value Cloudflare provides to these sites far outweights the problems. Otherwise they'd dump them.

This guy should do as said and just ask their ISP for another address to NAT from.

I'll get severely downvoted for this tho.

hipadev23• 2 years ago

Cloudflare provides excellent services both to customers and the NSA. What’s not to love?

soulofmischief• 2 years ago

Probably because you're presenting a strawman and a false dichotomy.

tchbnl• 2 years ago

I think this highlights the problem with so much of the Internet being hosted behind a single provider that has the reachability of a porcupine.

kevincox• 2 years ago

I doubt most sites are aware of the problems that Cloudflare causes.

- Lots of blogs (often product features and whatnot) that I would read and share with interested friends are broken because Cloudflare blocks their RSS feed. These companies are losing high quality traffic and referrals.

- I regularly turn away from sites because a significant number of the pageloads are delayed.

Both of these probably show up on the dashboard as "Threats Stopped". The user probably doesn't realize that a significant number of these are would-be customers.

yjftsjthsd-h• 2 years ago

Both of these probably show up on the dashboard as "Threats Stopped". The user probably doesn't realize that a significant number of these are would-be customers.

My favorite experience with CF remains the time I got blocked by them and then... I think it was the same day, but very shortly thereafter... I got an email from them bragging about how many "threats" the block every day. Like... yeah, that number means something different to me than it does to your marketing team.

doawoo• 2 years ago

This guy should do as said and just ask their ISP for another address to NAT from.

Have you ever tried to contact an ISP before? Maybe it's because I live in the USA where we usually have a whopping 2 choices for providers, but it's a MASSIVE pain to get them to do basically anything rudimentary, like replace a modem. I can't imagine calling up Comcast and trying to get them to change something like this...

bcrl• 2 years ago

Those of us who run ISPs have just as much trouble getting large corporations like Cloudflare or Ticketbastard to respond to blocked IP address issues like this. I know as I have tried to fix things on behalf of my users in the past, and it was impossible to get anywhere with anyone. The issue was magically "fixed" several years after the problematic IPv4 /22 was put into service. For reference, it was a direct allocation from ARIN. It's not like the old days when NOC contacts actually responded to emails reporting problems.

probably_wrong• 2 years ago

This guy should do as said and just ask their ISP for another address to NAT from.

He clearly states "I don’t have the ability to change my IP with my ISP so that’s not an option".

antihero• 2 years ago

Hmm. What ISPs do this? Perhaps institutions like universities?

Having to spend time verifying every alleged false positive would be expensive, and doing it for anyone that asks would undermine the security of their offering. I suppose they could temporarily delete if and see if it gets flagged as risky again.

I’d be intrigued to hear more information about this person’s ISP, location, etc.

taosx• 2 years ago

I believe that cloudflare should at least have some kind of form where users can make their ip trustworthy. They can still be suspected for a period of time and in case there is another sign of malicious behaviour then they can get banned for even longer. Just ignoring them and throwing infinite amounts of redirects and captchas seems like a terrible experience for normal users.

btw, you writing has such a dismissing, arrogant and undermining tone that I would downvote you if I could.

obviouslynotme• 2 years ago

What do you mean, "So?" This is maybe one step below being removed from the ability to have a checking account. He has been removed from Internet commerce with Zero Recourse and even gaslit by the company harming him.

This will keep happening because people like you will just flippantly continue saying, "It's not my problem." It will become your problem soon. As companies continue ignoring completely screwing a slowly growing percentage of people, that demographic will do what he will likely do next, call his local congressional representative to grab your company by the metaphorical ear.

Internet companies have incredible legal privilege right now. As expected, they are now abusing it as they have grown large enough. I'm glad these companies are filled with people like you because you don't even mask yourself. That is what will make the boot come down faster and harder.

ipaddr• 2 years ago

This post helps spread the news to the tech community. Decisions by those who recommend and have power to decide can change based on this information.

Some sites may not want to block legitimate traffic.

philjackson• 2 years ago

All of a sudden I'm seeing loads of "are you human" checkboxes from Cloudflare too. One of the better captchas, but I'm not sure why it's a recent thing for me.

WheatMillington• 2 years ago

The abdigation of responsibility here on Cloudflare's part is frustrating.

Modified3019• 2 years ago

So cloudflare added an IP to a blacklist that they curate, which is then offered to it’s many customers to automatically use, and then claims that fixing false positives is out of their hands?

This is some amazingly blatant corporate gaslighting.

ChipperShredder• 2 years ago

This happens to me sometimes too. Basically 95% of web sites require a captcha now. But 95% of the web is garbage so it's really not that bad.

RadiozRadioz• 2 years ago

If this isn't a trivial thing to undo, that makes me sceptical of the ability of CloudFlare to manage its own infrastructure. The action of unblocking one IP address, or at minimum triggering a re-evaluation of its reputation, is such an important base piece of functionality - what else can't they manage in their own system? If they can do it, why is it layered behind so much bureaucracy?

And such uncaring dismissal. How completely helpless this must make the user feel.

hollow-moe• 2 years ago

I'm surprised he could even make that post on their forums, being in the same situation several times before, Cloudflare is obviously dogfooding and you can't even try to get support if their systems blocks you. Smart move.

ChrisArchitect• 2 years ago

Any particular reason for the share OP?

Here's another one where the person reached out to their ISP to get a different NAT address as a spammer was messing up their IP rep. https://news.ycombinator.com/item?id=37056810

trekz• 2 years ago

Also note, Cloudflare blocks IPs of legitimate automated "good bots" by default, like RSS feed fetchers (1), but allows traffic to some of the most aggressive bots on the web, like Google bot and all sorts of AI bots (2).

(1) https://openrss.org/issue/144

(2) https://radar.cloudflare.com/traffic/verified-bots - GoogleBot, GPTBot, and AmazonBot are some of the first ones listed.

theanonymousone• 2 years ago

Blocking RSS fetchers which are "bots" by design, intent, and definition, is really bizarre!

Seems the poor indy bots scraping price pages once a week are totally out of lock then.

byyll• 2 years ago

Of course, Cloudflare always tries to put the blame on the website owners which just enable a list Cloudflare provides them. Assuming the author is right, it's Cloudflare's fault for not vetting their data, not the website owner.

Cloudflare blocking my IP (2023)

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