Anyone working for Uber? horrendous CS experience

I have been trying to get an issue resolved with Uber for 3+ months. I am absolutely not getting anywhere. I cannot book rides at all. The responses are upsetting.

The issue: I haven't used the app very much but have more use for it now. About 5 years ago I booked a ride, it went fine, but for some reason payment did not go through. I did not see any notifications. No big deal, I'm happy to pay it. Here the problem starts. The app tells me I have an unpaid ride but when trying to pay it, app says I don't have any unpaid rides. Customer service also tells me I don't have any unpaid rides.

I tried using https://uber.com/arrears but also told no unpaid rides when I try to pay for it. I have tried multiple cards.

I have submitted screenshots showing the unpaid ride, but in response to that CS just sent me a generic "your account has been compromised and reset password" email.

They are absolutely 0 help and keep sending me what appear to be generic responses.

I have never experienced such poor customer service. They promised to escalate but nothing. I reached out through facebook and still getting the same poor customer support.

Is there anyone at Uber who can help?