Black listed url in Facebook. Support not replying.

http://facebook.stackoverflow.com/questions/10008027/black-listed-url-in-facebook-support-not-replying

by dazoot • 14 years ago

1 7 14 years ago

facebook.stackoverflow.com

dazoot3• 14 years ago

The whole story:

We have our main URL black listed by Facebook for almost half a year now. What can we do in order to get some reply from the support team ?

We're a sitebuilder: http://www.cabanova.com. We give our users a free url: username.cabanova.com. One of our users got us black listed in Facebook about half a year ago. We acted very quick and disabled / removed the spammy user site. Nevertheless we noticed that we could not post anything with our url: http://www.cabanova.com in Facebook.

We tried to contact Facebook support several times even sent an official letter, but we got NO reply. What can we do ?

Facebook is really important to us.

Please advise.

junto• 14 years ago

Change your Url?

dazoot3• 14 years ago

Changing the URL is not an option. We're into business since 1999 with this URL: cabanova.com. There must be another solution.

stephengillie• 14 years ago

The unhelpful answer is that this is an unfortunate possibility when building your business on top of another business.

IANAL; have you looked down any legal avenues?

DanBC2• 14 years ago

> IANAL; have you looked down any legal avenues?

I'd have thought it went something like "Facebook's servers; Facebook's rules". They don't have to allow any content they don't want, and if they had a spam coming from an URL they're probably going to block that.

It's unfortunate that a company's customer got that whole company banned from Facebook. It could be a lot worse - all those networks could share data about who they've banned and the company could be banned across Twitter and etc as well.

dazoot3• 14 years ago

Here at Cabanova we take abuse complaints very seriously and take down any phishing / spam sites, our users make. It's the same as banning gmail.com if some user sent a SPAM mail.

It's a shame that Facebook takes so long to answer or give feedback to it's support requests. I know there are probably many support requests but this is unacceptable behavior.

Black listed url in Facebook. Support not replying.

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