Ask HN: Anyone on the Amazon Selling Partner API Team? No Response over a Week

We have a very urgent issue since our application has been in a "suppressed state" and new/existing customers are unable to authorize/reauthorize with our Amazon Selling Partner application for over a week now. We have been following up on our case repeatedly with no response. We have also opened multiple cases to try and get their attention but they just get closed and merged. It feels like we’re in a state of purgatory. Can anyone on the team please look into our case ID: 12961532901 and help escalate? Thank you