1Password: We're changing how we discover and prioritize improvements

https://blog.1password.com/privacy-preserving-app-telemetry/

by ingve • 3 years ago

7 10 3 years ago

blog.1password.com

photoGrant3• 3 years ago

The word 'telemetry' is my new trigger word. Nothing said will start us off on the right foot. I don't want additional unnecessary external calls with my preferred secrets solution. No matter how many promises. Stop calling other people!

bwoodruff4• 3 years ago

1Password will not sell telemetry data to third parties, nor will identifiable data be sent to third parties. Our business model is to sell 1Password to you, not to sell information about you to others. Any identifiable data will be stored solely within our environment, as we’re self-hosting the telemetry collection and processing infrastructure. - Ben, 1Password

photoGrant3• 3 years ago

And it's the fact you're able to use telemetry to contribute to your sales tactics that I find a little disingenuous. At least this wasn't buried inside some release notes, so kudos there.

nifoc• 3 years ago

I very strongly feel like this really should be opt-in instead of opt-out. They seem to want to do things the right way, but having opt-out telemetry in a password manager is something I really do not want.

photoGrant3• 3 years ago

Surely they'd receive enough metrics from the folks opting in to the beta/pre releases. Why not tie telemetry to that? Or at least explain why that was thought about and dismissed. It's an obvious fair solution to me as a customer that's feeling a bit shafted into this.

bwoodruff4• 3 years ago

Great question! Limiting telemetry to those who opt into beta/pre-releases limits our data to those already most likely to write in with feedback. With this initiative we’re hoping to learn more from other audiences — particularly those not inclined toward beta software. - Ben, 1Password

bwoodruff4• 3 years ago

Thanks for the input. I've shared it with our Product team. We’re actively exploring the specifics of how this experience will operate for a range of use cases. We’re fully committed to ongoing transparency, and will provide clear guidance once additional details are available from our research and development period. - Ben, 1Password

some_other_time• 3 years ago

I agree with preferring the opt-out by default. My initial reaction to any opt-in default is to opt-out immediately and worry about why later if at all.

To further anonymize the data and increase user comfort, cycle the selected users daily so the same user's telemetry is not collected multiple days in a row. That limiting of data collection may also make it more acceptable to some users. For example, it may be more acceptable if telemetry data were collected no more frequently than one day per month or one day per two weeks.

bwoodruff4• 3 years ago

We're definitely taking a close look at how folks will decide to participate (or not participate). As much as possible, we de-identify the data we’re gathering through this project. This data will help us prioritize our overall efforts for our customers. We are not looking to analyze data on individual users. - Ben, 1Password

mdaniel• 3 years ago

and listen to all of the feedback you share online and in conversations with our team.

uh-huh

1Password: We're changing how we discover and prioritize improvements

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