Ask HN: How to get knowledgeable TurboTax support?

Last year I got this guy who was fantastic. He spent an hour on the phone with me, had a ton of expertise, and did some additional research. But none of the 4 I've talked to this year are even reading the details of my questions, much less bringing expertise.

Is there a secret to getting the good ones?

(I agree that TT's lobbying is terrible, but let's talk about that on a different thread.)