Show HN: Mobile SDK enables live chat support & visual assist

http://www.look.io

by grantlmiller • 15 years ago

51 18 15 years ago

tmetzner• 15 years ago

Pretty interesting niche they're addressing... hadn't really crossed my mind that there'd be a big need for "in app support", but makes perfect sense that if you're paying for an app you should get good/quick support.

becomevocal• 15 years ago

Looks even better in person. Great team.

Aaronontheweb• 15 years ago

If your website has Olark or any live web support, why wouldn't you want it in your app too? Well executed.

grantlmiller4• 15 years ago

Thanks. That's what we think too... especially for apps that are transactional based (travel, retail etc).

earbitscom• 15 years ago

One of the best teams in LA. Congrats, guys.

kerben• 15 years ago

Great job!

wattjustin• 15 years ago

As an overview for us more novice iOS programmers, how are you going about sharing the screen with a user? I am going to download this and check it out, but really curious as this looks fantastic!

Zev• 15 years ago

You can get the onscreen graphics context and convert it to an image to send over the network fairly easily. I'd guess that you probably won't get a full remote desktop experience, nor would you really need one. Just an image and a "tap here" indicator" that sends a coordinate (or rect) back and forth.

marcc• 15 years ago

Hey, I'm the other cofounder of LookIO. Yeah, that's a pretty good summary of how the visual assist part works. We have some plans on extending it with more than just a "tap here" indicator, but don't plan on turning it into a full remote desktop experience.

pat2man• 15 years ago

Looks amazing, any chance for some HN invite codes?

aaronbrethorst2• 15 years ago

sweet, but what the heck is an agent? It's not clear to me that my smaller apps won't ever cost me money with this, because I don't know what an agent is. ("First agent license is always free. You'll never be charged. No risk integration.")

grantlmiller4• 15 years ago

good feedback... an agent license is simply an account that can provide support (logged into the admin console or to ichat/any chat client)... so for a small app, you'd be the agent & you'd provide support when you're available (much like Olark)

aaronbrethorst2• 15 years ago

Ah, got it. That makes perfect sense. Awesome, I look forward to integrating this into my apps! :)

epaga• 15 years ago

Can a single agent support multiple apps? BTW, props - this looks EXTREMELY sweet and I expect I will be integrating this into my apps.

radishroar2• 15 years ago

Hey, isn't that address the Coloft space in Santa Monica? Cool to see something come out of there!

grantlmiller4• 15 years ago

Yeah, we love coloft! We're there a lot... swing by some evening and we'll give you the in person demo.

radishroar2• 15 years ago

Sounds good. I live nearby so I'll drop you an email with my info to meet up.

Show HN: Mobile SDK enables live chat support & visual assist

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