Clipper Card Web SNAFU: Now Everyone Knows Your Card is Expiring

http://blogs.sfweekly.com/thesnitch/2011/11/clipper_card_snafu.php

by goodweeds • 15 years ago

1 1 15 years ago

blogs.sfweekly.com

goodweeds• 15 years ago

Here's the apology email:

Sent: Tuesday, November 1, 2011 4:56 PM Subject: Clipper® Correspondence

Dear Clipper Cardholder,

On behalf of the Metropolitan Transportation Commission, the managing agency who operates the Clipper® program, I would like to apologize for an error that occurred this morning. You and approximately 1,700 other Clipper® customers received an e-mail that showed the e-mail addresses of all recipients. The purpose of the e-mail that was sent this morning was to inform you that your credit card is expiring in January. In no case was your credit card number or any other personal information disclosed.

We are aware of how this error took place and have taken steps to help see that it does not happen again.

Again, I am sorry for this mistake and for the concerns this has caused.

Sincerely,

Andrew B. Fremier Deputy Executive Director, Operations Metropolitan Transportation Commission clipper@mtc.ca.gov

Looking at the cc: list on the original email I received, I counted 2,766 email addresses.

Clipper Card Web SNAFU: Now Everyone Knows Your Card is Expiring

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