Show HN: SupportBee - A Help Desk that is a joy to use

by prateekdayal • 15 years ago

16 12 15 years ago

We have been developing SupportBee for the last 7 months with feedback from some HNers. We now have a working product used by a few of our beta customers and have put up a video demo of our product on the site. We would love to hear the feedback from the HN community.

If you are curious, this is a single page Backbone.js app backed by a Rails' API. More tech details are at http://devblog.supportbee.com

cnu• 15 years ago

Why three different blogs? Can't all these be posted to a single blog and split based on categories?

prateekdayal4• 15 years ago

Mostly so that people interested in specific kind of posts (for instance dev posts) can just subscribe to that blog.

skbohra123• 15 years ago

Congratulations for a nice product. You are off to a good start. Here are my initial reactions -

Website copy could be better. Try to explain, why it is a joy to use. Also I think, the space is not well used, too much white space, I don't know exactly what but there's something wrong with typography, you can try experimenting with font-family/font-size. Green 'signup now' button is over done imo.

The three points you have mentioned on website, should be placed to get the maximum attention of the visitor.

Overall it's a good start for the beta. All the best.

prateekdayal4• 15 years ago

Thanks for the feedback. We will be working in the copy in the coming days based on the feedback we get. We basically wanted to put up the video and see if people like the direction we have taken product wise. Do you have any feedback on that?

blrgeek• 15 years ago

Some feedback

1. Talking a bit too fast.

2. Covering too many things in one shot - perhaps if you just focused on one or two benefits and show how a user achieves those benefits

3. You do somethings before you talk about them fully

4. There should be a clear break between different things you do

Hope that helps...

prateekdayal4• 15 years ago

Thanks for the feedback. Very actionable. We will incorporate it in our next iteration.

Do you have any feedback on the product/product philosophy? Would love to hear that too.

pajju• 15 years ago

Some Feedback - 1. You must be making the Demo much much simpler and short. < 90secs. The demo is too fast trying to explain in detail too many things.

2. Make separate videos if you want to tell too many things. StoryTelling - What you missed in your last startup and why you made this, a Separate video on SupportBee's Features, How to use videos, a Team Video, your Technology Stack and philosophy.

nithyad2• 15 years ago

@pajju thanks. Yeah I guess the video on the site should be more story like than being detailed like this. Will incorporate.

davidandgoliath• 15 years ago

Looks quite nice :)

nithyad2• 15 years ago

Glad to know!

vshankar90• 15 years ago

feels like old version of gmail.Not giving a negative comment, but the UI feels a little bit outdated.Features are good.Usability wise lot needs to be done. All the best.

Show HN: SupportBee - A Help Desk that is a joy to use

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