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Show HN: Satisfaction surveys are outdated. Expert feedback for support agents

https://www.helpjoy.co/

by jsmoov • 4 years ago

2 2 4 years ago

HE

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purjolok• 4 years ago

I don't know, if they are not going to implement the feature I almost prefer to be told right away. (Although a short explanation of some possible workarounds and/or a rationale for not implementing it would be tots). I know it's just an example, but it seems to be more about sugarcoating than about being genuinely helpful.

mlevit• 4 years ago

Agree. First thing I thought when I read that. The first example wasn't particularly "nice" but they told me like it is rather than "we've passed it to our product team" which won't go anywhere anyway.

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