Lowe’s Invests In 42,000 iPhones To Improve Your Shopping Experience

http://techcrunch.com/2011/09/09/lowes-invests-in-42000-iphones-to-improve-your-shopping-experience/

by eokuma • 15 years ago

21 14 15 years ago

SODaniel• 15 years ago

Probably not a bad initiative. I would still like to see large department store chains actually invest in their staff through salaries and education directly, instead of adding technology.

ams6110• 15 years ago

Most definitely. When I have a question about a product, having an employee read specs to me from his iPhone is not really what I think of as helpful.

dkokelley2• 15 years ago

Why would they want to pay more for iPhones with locked out features (like calls and email) instead of cheaper iPods? For the price of an iPhone, you're just a little bit away from an iPad, which in terms of retail style, is as hip as it gets.

vaporstun2• 15 years ago

> Why would they want to pay more for iPhones with locked out features (like calls and email) instead of cheaper iPods?

My guess is that they want a persistent network connection for the devices and it ends up being cheaper to just use the cell network for data with an iPhone than it would be to outfit every one of their stores with adequate wi-fi coverage for an iPod, ensure sufficient bandwidth on their outgoing network to support all devices, and they may have lower maintenance costs in the long run as they will not have to pay IT staff or other support to keep the wireless network maintained and, over time, upgraded.

anrope2• 15 years ago

The article mentions that Lowe's has already been working to offer wifi in their stores, so it doesn't seem like too much of a reach to just use ipods.

It seems like it would be expensive to have 25 cell phone data plans per store, but maybe they are able to cut some sort of corporate deal.

mcantelon• 15 years ago

>Why would they want to pay more for iPhones with locked out features (like calls and email) instead of cheaper iPods?

...Or even cheaper Android devices.

dkokelley2• 15 years ago

According to the article the iPhone may have been chosen for the cool factor.

alttag• 15 years ago

A little bit of fly-by fanboy there. I don't mind the claim, but I suspect there's a host of reasons. Perhaps there are some enterprise lock-out features (the article mentions this), a (slightly) higher bar to rooting, a known repository of "safe" apps (although these might be blocked), an appeal to customers' sensibilities (subjective "cool" factor), ...

... or maybe they just got a good deal as Apple works to unload back stock in preparation for the pending iPhone 5 debut.

You might argue with all of these criteria. I'm just saying that it's likely the company had a reason, and a considered response is better than Android v. iPhone sniping.

count• 15 years ago

Honest questions:

a) Are equally powerful android devices really cheaper?

b) Does Android have any form of 'policy' or 'corporate' control capability like IOS devices do?

I've not seen anybody talking about 'b' anywhere, but I honestly haven't been looking very hard.

pnp• 15 years ago

Looks like two reasons. First to differentiate Lowe's from Home Depot which is using Motorola devices (Android?).

Second, I imagine they will use the devices as actual phones to contact the employees. No need to PA a clerk to pick up a phone. Just forward the call.

anrope2• 15 years ago

It seems like a common experience at a hardware store to have an employee help you find what you need (versus, say, a grocery store), then finally direct you to the front of the store to pay. If that same employee could also ring you up on an iphone, I think it would at least be very cool, if not more efficient.

nopal• 15 years ago

They're going to need a really well-designed app or mobile site, preferably the former. I hope they don't try to do too much too fast, or they could end up with a bunch of confused workers and pissed off customers.

Lowe’s Invests In 42,000 iPhones To Improve Your Shopping Experience

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