Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

http://www.google.com/appsstatus#rm=1&di=4&do=25&hl=en

by ericleeclark • 15 years ago

15 11 15 years ago

At 1:35p ET an issue was discovered where some users are receiving a 404 error when trying to access Google Docs.

Update from Google: We're aware of a problem with Google Docs List affecting a majority of users. The affected users are unable to access Google Docs List, but we've provided a workaround below. We will provide an update by August 26, 2011 3:14:00 PM UTC-4 detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. Affected users will see a 404 when accessing the Google Docs home page. You can access individual documents by clicking on the link in the original sharing email, or if you have saved the URL for that document.

ericleeclark5• 15 years ago

I have a client who uses google apps for biz. They're a law firm. When docs are gone, productivity is gone. Ouch!

jganetsk3• 15 years ago

I am an engineer for Google Docs. When they say that Docs List is down, they just mean Docs List. It is stated so on the dashboard site.

"Affected users will see a 404 when accessing the Google Docs home page. You can access individual documents by clicking on the link in the original sharing email, or if you have saved the URL for that document."

All your docs are still accessible.

ericleeclark5• 15 years ago

Right, I understand that. But when you have thousands of docs, most of which you haven't shared (works in progress), no one is going to have the link readily available. So it's essentially a complete outage from the average users standpoint.

Don't get me wrong, huge fan of Google Apps. Just becomes a big issue for clients when they can't access their data, even if it's just minutes -- as you well know.

rachelbythebay• 15 years ago

Your docs are accessible, but you can't get the list, huh?

Have you ever heard the joke where the pilot is lost in the fog and yells out "where am I?" to someone on the ground, and they yell back "you're in an airplane"? The pilot goes "ah!" and manages to land successfully despite the fog.

Later, at the bar, friends ask how he managed to land it given that response. He just said he got an answer which was totally technically correct and yet completely useless. He figured he must have been over the <company> campus and set course for the airfield based on that.

Do you think people really care that it's the list which is actually out when the impact is probably the same? You might be technically correct, but it's totally useless, too.

The thing is, when I heard that joke the first time many years ago, the <company> given was Microsoft. I think there's a new contender for that spot now.

edash• 15 years ago

I'm sure they've saved way more time (and money) using Google Docs than this one hour outage of the document dashboard cost them today...

tdurden• 15 years ago

That doesn't mean much if the service is down when you need it.

ericleeclark5• 15 years ago

Update: The problem with Google Docs List should be resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

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