Constructive AWS Criticism, What could they have done better?

I'm finding the comments on the AWS Service Disruption Post Mortem post very negative and I wanted to start a thread that focuses on constructive feedback to amazon about what they could do better.

Things I'm thinking:

1) Let us know when you are done automating the exact process that caused EBS to go down this time and do a Post-Mortem about how you changed your infrastructure and your protocol.

2) Be transparent about when you have scheduled maintenance that makes each of your services at risk for a shutdown/high rate of errors so that your users can prepare.

3) Be more transparent and open your internal bug tracking tools so that your users are aware of what is currently going on internally in the AWS infrastructure and can plan accordingly.

HN: What are you men and women thinking?