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Podcast: VP CX at Orbit shares how chatbots performed better than humans reps

https://plantt.io/blog/the-cx-podcast-michael-callahan

by Simplychee • 6 years ago

1 1 6 years ago

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peeterx• 6 years ago

Great insights on the how to create better custom chatbots, I can attest that the bots can really outperform human reps when it comes to customer support, we have been using a chatbot in our site for quite some time now and our customers are in love with it.

With the help of the team - Chatifai Technologies https://bit.ly/customchatbot -

that helped set it up, we are continuously improving the chatbot's knowledge base to meet more needs of the customers, reducing the time our human reps have to interact with the customers.

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