Auth0 Having a Major Outage

https://twitter.com/auth0status/status/1207707183355330561

by samiur1204 • 7 years ago

22 11 7 years ago

i'm confused as to why they have the status as "elevated response times"

everyone (including their own dogfood implementation) is experiencing a massive outage, their baseline "get user" endpoint is 500ing exclusively right now.

thinkshiv5• 7 years ago

Sorry for the status title. The service was initially degraded and then 500ing so acknowledge your feedback and we will add this to our post-mortem. FYI - I am the CPO at Auth0 and apologize for the outage. All services are now back up and we are monitoring them actively. You can follow along here: http://status.auth0.com/incidents/rpctnc6jd1kl

devhwrng• 7 years ago

Meta: $1B valuation: https://auth0.com/blog/auth0-closes-103m-in-funding-passes-1...

Not notable enough for Wikipedia: https://en.wikipedia.org/wiki/Wikipedia:Articles_for_deletio...

stefanmichael2• 7 years ago

They have updated their status to monitoring when their endpoints are still 500ing... this is infuriating.

woloski• 7 years ago

things should be back to normal. Are you still seeing an issue?

sadturnip• 7 years ago

I am still seeing numerous failed Auth0 calls (~10% of Auth0 calls or so), and our account representative is not being responsive at all.

thinkshiv5• 7 years ago

Are you still seeing failures?

thinkshiv5• 7 years ago

Update: Our response team have found the root cause and have applied a fix. Response times are now back to normal. We will publish a post-mortem within the next 7 days; further updates will also be published http://status.auth0.com/incidents/rpctnc6jd1kl. Thank you for your understanding and we applogize for the degraded service and outage. Should you have any queries please don’t hesitate to reach out to your Auth0 team. Discloure: I am the CPO at Auth0.

rntrg• 7 years ago

Your status page still shows the outage as having been "less than 15 minutes," but it was close to 90 minutes. Will you be updating that to reflect reality?

thinkshiv5• 7 years ago

And in full transparency in case it comes up here we are also investigating some intermittent access issues to our dashboard (only affects some users not all). Status here: https://status.auth0.com/incidents/1j399kcrzgzr

thinkshiv5• 7 years ago

Now resolved

Auth0 Having a Major Outage

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