Ask HN: Do you collect in-app customer feedback?

https://news.ycombinator.com/item?id=21714263

by memn0nis • 7 years ago

6 5 7 years ago

news.ycombinator.com

Curious to know if others collect in-app feedback in your products (e.g., about bugs and feature requests)? If so, what tools do you use to collect and analyze the feedback?

staller2• 7 years ago

We use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it.

From there we do some very light tagging that is looked over in a short monthly meeting.

We open tickets for bugs (as they come in) so they can be addressed.

memn0nis• 7 years ago

Sounds like its mostly inbound from users? Do you also proactively reach out to customers for interviewS?

staller2• 7 years ago

Only recently we've started reaching out to our power users to get feedback on newer redesigns and functionality. I believe we reach out to them over Intercom & email.

muzani• 7 years ago

Whenever possible, yes. It keeps them from posting complaints on the app stores.

probinso• 7 years ago

We have a button that opens their email client. This possibly wouldn't scale, but our usercount is not intended to get arbitrarily high. We then read those emails and respond to them

Ask HN: Do you collect in-app customer feedback?

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