U.S. soldier in Afghanistan gets $16,000 AT&T bill

http://news.cnet.com/8301-17852_3-20026118-71.html

by Mithrandir • 16 years ago

7 3 16 years ago

news.cnet.com

retube• 16 years ago

I have little doubt that AT&T failed to mention that calls would cost $5/min. Anecdotally, I have an english friend who moved to California for 2 years a little while back. He was sold a UK-calling plan at some dollars / month (much more than 5, enough for him to assume it was all inclusive). Anyways, 3 months later he gets a multi-thousand dollar bill for call charges to the UK. Ended up having to pay it, although he was never told of the additional per minute billing.

notahacker• 16 years ago

You'd think that someone within the company's customer support would be allowed to show a little initiative and realise that not writing off extortionate bills for soldiers in Iraq just might be bad publicity...

rianjs• 16 years ago

This happened to me when I went to Europe in 2005. I called AT&T and inquired about and then added their international thing (I think it was $10/mo at that time), and no one told me that calls would be billed at exorbitant rates. I forget the charge per minute, but $5 seems a little high, but not by that much. Why did they neglect to mention this? I have no idea.

I didn't make many calls while I was there, but still had a $500 phone bill. AT&T split the difference with me, but it was an infuriating experience, and I'll never go back to AT&T as a result.

U.S. soldier in Afghanistan gets $16,000 AT&T bill

Related Stories