Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq

http://blog.supportbee.com/2010/12/02/delivering-wow-customer-service-an-interview-with-valerie-liberty-from-balsamiq/

by prateekdayal • 16 years ago

34 5 16 years ago

blog.supportbee.com

wallflower• 16 years ago

Excellent interview.

> Peldi started Balsamiq on nights and weekends, and now it’s supporting half a dozen families.

If that is not a real, tangible definition of a successful startup, I do not know what one would be.

prateekdayal• 16 years ago

Yes .. also I love how Balsamiq used the word 'lifestyle business' in such a positive way. I have only heard it as a way to write off bootstrapped startups otherwise.

mayanks• 16 years ago

Same here.when I started 2 years I did want to do lifestyle business, but 6 months later realised that phrase Has different meaning for different folks.

a8ash• 16 years ago

Excellent interview.

endlessvoid94• 16 years ago

Achieving the milestone where your users help each other means you have built a community and that it is thriving. It's sometimes very difficult to figure out the best way to do that, though. Some products are better suited for a traditional forum, some to a StackOverflow-type supplement. This seems like it might be a ripe place for innovation -- how can we better get our customers to talk to each other?

This was a great interview.

Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq

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