Ask HN: Best practices for "reminding" clients they have an unpaid invoice?

https://news.ycombinator.com/item?id=1959519

by KleinmanB • 16 years ago

1 3 16 years ago

news.ycombinator.com

bradfordw• 16 years ago

I'm fond of putting a horse head in their bed.

KleinmanB• 16 years ago

I did too, but everyone knows that horses are more expensive in the Fall.

cd34• 16 years ago

Statement mailed with finance charges attached. Phone calls to accounts payable to ask where payment is. Phone calls to your contact making sure everything was delivered and acceptable - you're just trying to determine why payment has been delayed.

Personally, the phone call to accounts payable usually works. If not, the phone call to your client contact usually gets it resolved.

Refusal to do more work until past invoices are paid or mentioning that you've got to postpone development on their project for other paying clients (this can backfire).

We also have an automated system that sends out reminders - our response is usually, yes that is an automated process, but, while you're on the phone....

Ask HN: Best practices for "reminding" clients they have an unpaid invoice?

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