Ask HN: What was your biggest business mistake?

https://news.ycombinator.com/item?id=1884312

by flavio87 • 16 years ago

27 22 16 years ago

news.ycombinator.com

Team, Investors, Marketing, Risk Management, Technology - whatever it is. What have you learned from it? What could you have done to prevent making the mistake in the first place?

hippo332• 16 years ago

Didn't seek product/market fit quickly. A couple years ago, a friend and I started a real-time social shopping tool that we'd hoped to pitch to online retailers.

We spent months and months just building and building. We had a small team of developers working with us as well. It took us about 10 months to get our first prototype out only to find that no one wanted it -- not consumers nor retailers. By that point, morale had already started to drop, because everyone on the team thought we were just spinning our wheels and couldn't see any traction. Instead of spending another few months building in the dark, at that point, I mocked up something quickly in Photoshop and started pitching different ideas to retailers to see what people were interested in. I was amazed that retailers could understand what kind of product I was talking about just by seeing a mock and without actually having a demo or a prototype. After going back and forth on different design iterations, (I'm not a designer, so it was even more remarkable that potential customers could understand my mocks) we finally hit upon one that was of interest to many retailers.

Although we piloted and signed with retailers, unfortunately, it was already too late. The sales cycle with retailers is quite slow, and many of the larger firms plan for their website a year in advance. So we would not have even gotten the data needed to prove out the success of our idea for at least another year.

Speed to find product/market fit was something I completely did not understand then. I should have started circulating mocks on day 1.

fezzl• 16 years ago

Hi, we are also working on a "real-time social shopping tool" that we hope to pitch to online retailers. I'd like to talk to your further about your experiences. Is there any way that I can contact you?

hippo332• 16 years ago

Sure -- email me at hello@launchbit.com. Cheers!

_b8r03• 16 years ago

Thinking if you build it they will come. It doesn't. You have to go out and sell, you have to push harder than the other guy, who may be bigger, stronger and cheaper than you. You still have to do it. You have to get rejected and have your skin make a Rhino's hide look sensitive.

aymeric• 16 years ago

When do you know you should keep pushing and when should you pivot/move on to something else? I always seem to be battling with this question.

_b8r03• 16 years ago

On the sales side I don't stop till I'm told we've lost the deal. Even then I still ask for feedback and try to see if there's anything that can be done to recover it, but direct B2B is a bit different to what most people do here.

For other stuff, to be honest I'm just as guilty of holding on too long or overinvesting time in something that won't work at the expense of something that does as much as anyone.

I just try to recognise my mistakes, learn from them, how to spot them happening again and how to avoid/evade them. I think that's all I can really do. I try to suck a little less each day, with varying degrees of success/failure :)

arcwhite3• 16 years ago

Trying to run a service-based dev business to support creation of products. That consulting grew to consume 100% of our usable time and resulted in a period of pretty intense burnout, personally.

zdw• 16 years ago

If you're in this situation, you might try honing your focus - if you can zero in on the most lucrative/time segments of your consulting practice, you may be able to make this work.

This does depends greatly on your client mix and financial situation.

arcwhite3• 16 years ago

We'd almost done that - had a brilliant marketing plan drawn up and everything; then burnout hit myself and my business partner (hard). The coup de grace was delivered by the GFC

(Even here in Australia, small businesses were hit - and all our clients were small businesses or primary industry and simply stopped paying invoices or returning calls.)

jacobroufa• 16 years ago

Communication is vital. If communication breaks down then everything else turns to shit.

Also, handshakes don't cut it as much as we may want them to. I'd love to be able to trust people, but in matters where money is involved no one can be trusted.

I learned this the hard way. Please, use my mistakes to your advantage.

arcwhite3• 16 years ago

Seconded. It's not a done deal until the money is in your bank account. If someone offers something, you write a Memorandum of Understanding at least to clarify the details.

Also, never trust anyone who asks for a little bit of work at a discounted rate in return for the promise of more work later. Even if they're a government department. They may mean well, but they're almost certainly not in a position to back that promise up.

kapauldo• 16 years ago

Bad partners who didn't want to work hard. It's toxically demoralizing.

_b8r03• 16 years ago

The same goes for any people who either don't fit (to a much lesser extent) or for toxic people who bring politics into the game and suck the life out of a company. Those are mistakes I've definitely had to make more than once to (hopefully) avoid in the future.

vlad• 16 years ago

I created a helpful product that 9 out of 10 users said they would recommend to a friend, with about 1,000 paying customers. I was too shy to market it or advertise it anywhere, though. I got dejected after being declined from YCombinator in Spring of 2007, and on top of that, my dad was laid off that August. I decided to make the program free to focus on a job I started, and I stopped maintaining it soon after.

Another is that I got into the iPhone Store beta program in March of 2008 due to this product, and purchased a MacBook Pro to learn Objective-C. I felt it would be correct for me to quit my job right then that March and spend the next few months creating an app to release to millions of iPhone 1G and 2G users while app expectations and competition was very low. I didn't want to deal with the stress and negativity from my dad of quitting my job just six months after starting it, having dealt with that negativity for years. I was also doing some dental work and the job had a $2,000 dental insurance. Instead, I created mockups for the company I worked for that were shown to the COO/CIO, thinking I could maybe get a bonus money. Instead, my manager was promoted. I applied to UMass that same March in case I wanted to go back to school in September, which is what ended up happening; the idea being that college was a good place to find a co-founder. Although I ended up winning one of the two entrepreneurship competitions here, the overall feel of a state school is to get a job, not do something entrepreneurial.

I'm about to make a third business mistake: trying to get into the grad school so I can continue working on the front-end of a rails app I'm already doing undergrad research with right now.

The problem with being a single founder is that there are so many people trying to tell you you're wrong, and with increasing intensity, that even if the signs are all positive it can eventually get to you. My customers love my product, and that's actually all that matters according to entrepreneurship logic. But when your parents or others don't see your customers, as well as pretend not to care in order to demotivate you from it, to them, it was like I was just home all the time.

arpan888• 16 years ago

if you're about to a make a third business mistake, then why not stop it before you do?

phamilton• 16 years ago

While starting a ad driven website, we relied on Google Adsense. We were trying to bootstrap the site on very little funds. It wasn't until we'd been running for a couple of months that we dared to try and find local advertisers. In 1 month we were able to make more than double with local advertisements than what we had made the month before with Google Adsense. Our traffic didn't grow very much in that time, but local advertisers were much more willing to buy space on our site than we anticipated.

If I could do it again, I would try to book specific advertisers from day one. Slap a guarantee on there if necessary, but only use Adsense to fill in the gaps.

variety• 16 years ago

Attempting to communicate a distance (or in a context lacking suitable bandwidth, otherwise: in an overly hurried fashion, in a noisy cafe instead of a quiet office, etc) in regard to a matter that really required an unhurried, face-to-face discussion.

That is, even though there've been situations where I'm (still) pretty darn sure it was ultimately "their" fault things weren't working out too well, there are still things I could have theoretically done to guide things to a smoother transition -- by waiting a day or two to have time to travel to the next city, for example -- and thus, perchance not see a relationship that took years to cultivate suddenly go down the crapper, apropos of almost nothing, or so it would seem.

Again, theoretically. And all in retrospect.

In the moment, it's so easy to be (justifiably) consumed by the sheer obtuseness of what the person is doing, that it's hard to see the benefits of simply waiting things out... or perchance, simply not "leveling" with the other person, simply because it feels like the right thing to do, at the moment.

But the bottom line is, even if you do feel you have to "level", or unwind a business relationship with someone you at least once, theoretically, considered to be a friend -- email and chat are just really awful channels to have to do that in.

davidst• 16 years ago

Where to begin? I'll pick one of my favorite mistakes: Cleverly avoiding a market that was ripe for the taking.

In the early/mid 90s I built a compressor called Quantum that outperformed PKZip by an average of 20% to 30%. For a few years it was the best-performing general-purpose compressor available.

Microsoft, Borland, Novell and a handful of other companies licensed it. Cumulatively it saved them hundreds of millions of dollars in cost-of-goods for disks.

My smaller mistake was to not apply for a patent. Quantum was the first compressor with a workable implementation of optimal parsing and about half of the improvement over PKZip was due to it. I was then (and still am) philosophically opposed to software patents but purely from a business standpoint possessing a patent on optimal parsing would have made it difficult for competitors. That said, I don't view the decision to not apply for a patent as being a mistake as much as a deliberate choice.

My bigger mistake was to ignore the retail market. I felt that PKZip owned that and going up against them would be foolish. Instead, I took the low-hanging fruit of selling to software publishers. It was a handful of boutique sales (which one man could do) instead of attempting to penetrate the retail market against a strong, established competitor (which seemed intimidating.)

Except... I was completely wrong. PKZip never made a concerted effort to build a usable Windows version of their product. Phil Katz didn't like Windows and so PKWare was slow to evolve the product from a shell wrapped around the DOS tool into a first-class Windows app.

The world needed an easy-to-use compressor for Windows. An improved UI and support for additional compression formats extended beyond the scope of my original product but I could have done it without difficulty and I rejected the idea for the wrong reasons.

The market was ripe for the taking yet I cleverly convinced myself it wasn't worth trying and settled for less. Fortunately for WinZip they didn't make the same mistake and they quickly rose to a dominant position.

edge17• 16 years ago

discussing equity after product had been built and a bunch of code had been written.

xiaoma• 16 years ago

I put in more than full time effort for three years as a partner building a small business in a country where I couldn't actually own it. In the end all I could have was a private agreement with my local partner... but I didn't realize that until I was already emotionally and financially committed to the enterprise.

In retrospect, I learned a great deal from it and am doubly motivated to become a good programmer and have a stab at the software business. It was a costly way to learn, though.

codeslush• 16 years ago

Getting into a business I didn't know enough about, that wasn't aligned with my core strengths and desires, in anticipation that I could make a stronger income than I could doing the things I actually loved. It was a very poor decision that I stuck with far too long. It nearly killed my spirit and took a huge financial toll on me and my family.

The decision to do this was the direct result of an ego that was out of check. I made a significant hourly rate for many years consulting (to one client - another mistake, btw) - when that contract ended, I didn't want to accept the lower rates and rejection found when trying to find high paying consulting jobs via the web. So, instead of adapting to the situation or finding creative solutions to it, I avoided it by doing something entirely different. VERY, VERY poor decision. I've been humbled greatly - which I actually think is a benefit of this experience.

I did learn a tremendous amount about people and business during this process, but it isn't one I would likely repeat with the benefit of hindsight.

pasbesoin• 16 years ago

This is hardly revelatory, these days; nonetheless:

Trying to "pay my dues" as expected and/or manipulated by an older generation particularly of middle-management. That may have been the way things worked for them, but more and more of the U.S. employment space doesn't work that way anymore and hasn't for well over a decade.

Employment in the U.S. is becoming de facto class based, and if you permit yourself a) to become over "classified", and b) to let such a role mis-direct your energy in inefficient directions, you can seriously screw yourself.

Neither am I a fan of the know nothing hotshots that e.g. were being parachuted in as excessively paid management consultants. But that resentment doesn't negate the above fact.

Look for the exceptional person who really is competent, and cooperative, and build your relationships that way rather than through whatever formal hierarchy. And keep yourself prepared to jump ship; don't paint yourself into a corner, especially financially.

Ask HN: What was your biggest business mistake?

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