Ask HN: Review our app - TicketPounce

We have just launched this web application and would love to hear some feedback from the community.

http://www.ticketpounce.com/

TicketPounce is intended to be an easy, lightweight, and fast support ticket manager.

Edit: Feel free to sign up for an account (free trial; no payment information is required) so that we could get some feedback on the app as well! :)