Thinking Of Customers As Your Guests

http://52weeksofux.com/post/1087338409/customers-as-guests

by koichi • 16 years ago

18 5 16 years ago

52weeksofux.com

po• 16 years ago

I guess this works if you're a good party host. I've been to some pretty terrible parties, and some terrible websites.

I like seeing where the analogy goes though. The login is your ticket, the captcha is our bouncer, etc...

barkmadley• 16 years ago

The 404 is an empty closet.

The 403 is a locked bedroom.

The error stack trace is someone's vomit on your shoe.

bmcnamara82• 16 years ago

The one argument goes that if you simply view your customer as a data point you tend to lose the 'customer perspective'. However, data doesn't lie, if you can augment your results with qualitative customer feedback, this is the best scenario.

This makes me think that the tool of using personas in product development might go away.

For example, this is from the Wikipedia article on personas:

"Personas are said to be cognitively compelling because they put a personal human face on otherwise abstract data about customers.

Before we had the means to collect data and easily reach certain customer segments they played an important role, but now that we have powerful analytics to measure our decisions and new ways to interact with customers I could see personas being used less often.

ziweb• 16 years ago

I think they go hand in hand. You can only treat someone as a guest if you know something about them. It is the influx of data that has given character to customers. The more data you have, the more you will build their persona.

kia• 16 years ago

If you come too close to somebody your view can be biased. This can affect you when making tough decisions which can be vital for your business survival.

Thinking Of Customers As Your Guests

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