How Fog Creek Saved me half a grand OR Great Customer Service

http://www.issackelly.com/Blog/entry/Dan_Fog_Creek_Software/

by izak30 • 18 years ago

15 6 18 years ago

issackelly.com

edw519• 18 years ago

Click "Reply" again and include this link. Who knows, you just might make his day.

(No matter how good you get at something, positive feedback is ALWAYS appreciated.)

izak302• 18 years ago

Thanks.

martin2• 18 years ago

Not that I disagree that this is an example of good customer service. But even if they had sold you a 2-user license for $400, it could've wound up a wash for them if you called support for help setting it up. And given that they clearly considered both of your hosting options suboptimal, they probably saw that as a good possibility.

izak302• 18 years ago

Well, they could have said;

"Sorry, you don't meet the minimum requirements";

martin2• 18 years ago

Right, and then they'd give you your money back, and they'd still not have made any money -- if anything, you'd be a net loss if they spent any time trying to help you.

cstejerean• 18 years ago

I didn't realize they have a Student and Startup edition. I guess good things happen when you're nice to your customers (you get free advertising).

How Fog Creek Saved me half a grand OR Great Customer Service

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