Comcast admits its 300GB data cap serves no technical purpose

http://bgr.com/2015/08/16/comcast-data-caps-300-gb/

by allworknoplay • 11 years ago

19 13 11 years ago

dgrove2• 11 years ago

It would be nice if Comcast delivered the speeds they promised. Currently paying for the 250mbps down package and on average i'm lucky to get 80mbps

mullingitover• 11 years ago

Call them and complain. Demand a refund, and if they don't provide it, report them to the FTC. That's the advice I got from a charter cable technician after he replaced all the cable wiring in my house and my Internet speeds were slower when he finished. The cable company was oversubscribed at the node and by the time the rewire was done the evening Netflix crunch had started.

dgrove2• 11 years ago

I have. They do the typical, "oh, service is actually partially out in your area. Please try again in 12 hours."

joshmn2• 11 years ago

One of their employees spit on me once. They never acknowledged it.

They promised me free service for a year (separate issue). Never applied it.

I mentioned I was a shareholder to try to up the game. Nothing.

Service is quite stable, though, so I'm not too pissy. Oddly enough, I live in Minnesota, and we have three — count them THREE residential gigabit providers...

Klinky• 11 years ago

Claiming you're a shareholder or "know people" is weak man. You wouldn't be talking to the customer service drone if you had other avenues, and they know this. If anything it'll make them want to spite you even more.

PhantomGremlin• 11 years ago

It's not enough that Comcast has provisioned your cable modem to give you 250 mbps down. In order for you to get that performance, you need the entire end-to-end path to support it. Much of which is not under Comcast's control.

FireBeyond• 11 years ago

Yes and no.

On the flip side, if I have a router (in this case Comcast's Business Class modem + pfSense with GigE ports, and a CPU load of under 10%), and I'm connecting to comcast.speedtest.net and my 150mbps connection is only getting 80mbps... that -is- absolutely under their control.

dmitrygr• 11 years ago

In other news: grass still green.

chmielewski• 11 years ago

I don't care what anyone says, Comcast and AT&T splitting monopolized service zones are worse than Google, Microsoft, Apple, Amazon.

bbali• 11 years ago

I have moved on from Comcast almost an year ago and I couldn't have been happier to with my current ISP, frontier. The pain I endured while paying Comcast my top dollars make me wish that they face a similar demise like Blockbuster, B&N and others.

Comcast admits its 300GB data cap serves no technical purpose

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